With idyllic areas, proper by the Mediterranean Sea in Spain, Helios Resorts have built a new calming and nutritious proposal to offer a unique knowledge, all these many thanks to a staff that strives to the optimum every day to make the stay unforgettable.
Guest knowledge is paramount for the workforce at Helios. Digitising Helios’ procedures utilizing SiteMinder’s open up hotel commerce system has been vital to making it possible for the business to design holistic strategies centred all around guaranteeing every single visitor a personalised and frictionless consumer journey, from their initial call with the lodge online, to the minute they verify out…and past.
Elevated efficiencies lead to much better efficiency
Many thanks to the digitisation and automation of their processes, Helios Hotels now has a seamless workflow that integrates the PMS, scheduling motor and the RMS.
Kris Vanaerschot, Main Professional Officer at Helios Resorts, states “Our prior technology service provider did not offer you the chance of procedure automation or bi-directional integrations, but given that we began making use of SiteMinder, the seamless relationship that the system delivers to our present methods has permitted us to automate processes and stay away from any handbook info entry. It’s also assisted us boost general performance across the board, for illustration with regards to revenue management.”
Thanks to SiteMinder, we are now functioning a lot far more competently. I have noticed an raise in immediate bookings, the revenue has improved, and it has minimized human error. Executing my task is now much more fulfilling and a lot easier. Vanaerschot adds.
Engineering as a driver of guest pleasure
By delivering authentic-time knowledge and automatic solutions which bypass handbook processes, SiteMinder’s system has permitted Helios to react nimbly when new prospects and troubles come up, like unexpected and immediate adjustments in the market that affect bookings, and visitor preferences and behaviours. In specific, the business enterprise underlines SiteMinder’s dynamic rates process as vital to optimising online profits.
With SiteMinder’s assistance, Helios Hotels has managed to enhance beneficial critiques for each and every of its four exceptional houses alongside Spain’s Mediterranean coastline, therefore encouraging loyalty and manufacturer advocacy. This is just a person instance of what great lodging providers can achieve when empowered by following era technological innovation, aiding them satisfy and surpass the anticipations of today’s digitally savvy hotel guests
Maintain up the fantastic do the job Helios Lodges!