For Escapades at Midhill, controlling various holiday rentals was a nightmare … until the STAAH channel supervisor came alongside.


Escapades at Midhill are a selection of 28 premium homestay models at Genting Highlands, Pahang in Malaysia. Highly rated by visitors, the homestay is well known among the area and international guests hunting for a thoroughly clean and cosy remain with present day features to make sure a comfy remain.

The attributes are managed by Kenny Ngoi, who has a passion for vacation rentals and offering the maximum normal of support, which sets his portfolio of homes apart from other family vacation rentals in the space.

The obstacle

When it arrived to advertising and marketing, Kenny opted for a popular approach adopted by family vacation rentals: becoming existing on the most perfectly-acknowledged listing platforms in purchase to have as much visibility as attainable with the existing traveller databases on these web pages.

The technique was correct, but with 28 houses listed across four important scheduling platforms (Airbnb, Booking.com, Agoda Residences and Ctrip), taking care of updates was a nightmare for Kenny.

“Everything was performed manually, like transforming the allotment, availability and pricing,” suggests Kenny. “The complete approach was seriously time-consuming, and it was uncomplicated to make problems. Double-booking was not unheard of, and this was not a superior matter for our model and services.”

The resolution

Kenny had read of channel management from other folks in the field. Just after a demo with the STAAH crew, he was convinced that this was the option he expected to close his distribution woes. It was very simple to use, connected to all online travel brokers (OTAs) he utilised to offer his homes and was charge-efficient.

The established-up was very simple with palms-on assistance from the STAAH consumer assistance staff to map each and every unit to his selected OTAs. They supplied fantastic tips to optimise his listings and skilled him on STAAH’s trip rental channel manager to develop his revenue.

18% development in bookings

Given that shifting to STAAH, Escapades at Midhill observed an enhance in bookings by 18%.

“Easy management of availability and prices has surely performed a element in this enhance as updates have been rapid, well timed and seamless throughout all channels,” suggests Kevin.

His distribution choices have been based on channel insights that are straightforward to accessibility from the STAAH dashboard, offered on desktop and the STAAH cell application. The application has been handy to examine bookings and arrivals on the move, helping enhance company expectations.

“With STAAH, handling 28 units is not rather the nightmare it formerly was. I would definitely advise holiday rental homeowners to consider it if they want to mature their enterprise,” states Kenny.


To locate out far more about Escapades at Midhill stop by listed here

How STAAH assisted Escapades at Midhill in Malaysia switch around their business was previous modified: July 18th, 2022 by Nashi Dasgupta