ReviewPro’s Global Hotel Review Benchmark Report

Leaders in visitor practical experience administration release very first in quarterly report series concentrating on world resort evaluations.

Globak Hotel Review Benchmark Report

Barcelona, 25 May 2022: ReviewPro, a Shiji Group manufacturer, publishes the to start with of a sequence of quarterly information experiences for hoteliers wishing to maintain in advance of on the web standing and assessment traits. The comprehensive report handles anything related to present-day evaluation metrics together with volume, source, and administration response costs, equally on a world and on a regional level.

The report is a should-go through for hoteliers wishing to realize the latest point out of opinions and enhance their enterprise as vacation opens up again. It is also suitable for hospitality industry experts seeking to continue to be up to date with world-wide and regional review traits and metrics related to critique volumes, sources, and visitor sentiment trends.

Some of the highlighted conclusions include things like:

  • Review volume: world review volume improved by 46.5% in Q1 2022 more than Q1 2021
  • Guest gratification has fallen by 1.4%, or 1.2 factors, since the begin of the pandemic.
  • Critique industry share: generated far more evaluations than any other assessment resource in Q1 2022.
  • Supply indexes: scores on are frequently lessen than other resources.
  • There is room for improvement in response rates and times, with only 61.2% of respondable reviews getting a reaction and an typical reaction time of 3.8 times.

“Shiji’s ReviewPro has been supplying hoteliers with review data to assist recognize their on the internet popularity and make facts-pushed operational and services enhancements for over a 10 years. In that time a lot has transformed, but a single point has remained the same – on the internet reputation is nevertheless a benchmark of excellence and a dependable way of analyzing a hotel’s efficiency,” claims Michael Kessler, CEO of ReviewPro, a Shiji Group brand name.

The report involves:

  • Key conclusions on review quantity, review rankings, star segments, assessment current market share, administration response, and much more.
  • Worldwide and regional knowledge sets on World wide Critique Index metrics (GRI™), evaluation sources market share and quantity, semantic analysis and classes influencing popularity, management response, and more.
  • Pro insights: a range of professionals and hoteliers give responses on the condition of testimonials and how they take care of critiques.
  • Popularity techniques for global hoteliers.

If you would like to know additional about any element of the report, or how to make improvements to your on line name as a resort manufacturer, accommodation service provider, or destination, be sure to get in touch with our group.

To down load and examine the full report, simply click below.

About Shiji’s ReviewPro

ReviewPro, a Shiji Team brand name, delivers in excess of a decade of knowledge and investment decision in innovation to be certain we go on to be the benchmark of the hospitality industry. Our cloud-based Visitor Working experience Platform features Lodge Name, Visitor Surveys, Circumstance Management, and Messaging Automation. Shiji’s ReviewPro owns the market-typical on-line reputation rating, the World wide Assessment Index™️ (GRI), a propriety algorithm based mostly on critique facts gathered from +140 OTAs and evaluate sites in +45 languages. With more than, 60,000 institutions in +150 nations around the world, Shiji’s ReviewPro offers the technologies, assistance, and instruction to empower hoteliers to be better.

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