Integration ReviewPro and Flexkeeping

Partnership among Flexkeeping and Shiji’s ReviewPro enables hoteliers to stick to up on visitor feedback and requests competently to present a better guest expertise.

21st of April 2022, Barcelona: ReviewPro, a Shiji Team brand name, and Flexkeeping, the hotel workers conversation and housekeeping software package, associate up in supporting hoteliers to make working day-to-day process administration far more economical and improve the visitor expertise.

The new integration among ReviewPro’s Guest Practical experience System and the Flexkeeping option presents a seamless two-way relationship, enabling hoteliers to enjoy complete visibility of guest feedback administration current in genuine-time on each platforms. Prevalent consumers can now see duties coming from assessments, surveys, and messaging discussions on the ReviewPro platform right in the Flexkeeping platform. What is far more, any updates produced by using possibly a single of the options show up on both of those platforms. Whole visibility encourages prompt resolution for company, and greater visibility of staff KPIs for administration, as effectively as maximization of tech financial investment for manufacturers.

“The integration with ReviewPro is one thing Flexkeeping has been on the lookout forward to for a really lengthy time. We join and streamline two components of operations that are definitely significant to every single hotel: real-time visitor pleasure feed-back with true-time conversation across all departments. It is an integration that not only understands the connection concerning visitor satisfaction and day by day operations, but provides this link to the forefront so that lodge administrators can make positive they continue to be on best of it at all situations.” Luka Berger, CEO at Flexkeeping

“Our target is to make the lifetime of hoteliers less complicated, so they can greater provide their visitors. A seamless exchange of facts amongst their tech platforms is crucial to improved operations. We are delighted to spouse up with Flexkeeping in get to lower system switching for our shoppers, push personnel effectiveness, and of system assist hoteliers to deliver even improved support for attendees.” Michael Kessler, CEO at ReviewPro.

Rewards of the ReviewPro and Flexkeeping Integration

As many hotels are digitizing and automating operational procedures, integrations are important to preserving processes basic and consumer-helpful. Some of the main rewards of the integration involving Shiji’s ReviewPro and Flexkeeping are:

  • Unified to-do lists – Rather of taking care of a number of to-dos on different platforms, all jobs surface on one dashboard, encouraging immediate motion, so no guest ask for gets disregarded.
  • Supports guest suggestions administration approaches – all visitor feedback that needs action will set off an automated situation development seen on both platforms.
  • Supports guest messaging procedures – No need to have to manually log facts or talk to the visitor for more information, as ReviewPro’s chatbot collects all the guest specifics desired to build a undertaking and sends it over to the correct division.
  • Simplified login management – facts travels seamlessly from one particular system to a different, relieving your crew from managing various logins and platforms in their working day-to-day responsibilities.
  • Resolution analytics – many thanks to the two-way integration involving Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro platform will replicate accurate and up-to-date facts.

Consumers who want to know far more about the ReviewPro and Flexkeeping integration really should call their account manager for a lot more information.


ReviewPro, a Shiji Team brand name, delivers around a 10 years of working experience and expense in innovation to ensure we proceed to be the benchmark in the hospitality market. Our cloud-based mostly Guest Encounter System includes Lodge Standing, Guest Surveys, Situation Management, and Messaging Automation. Shiji’s ReviewPro owns the field-common on line popularity score, the Worldwide Evaluate Index™️ (GRI), a propriety algorithm dependent on overview knowledge gathered from +175 OTAs and critique web pages in +45 languages. With in excess of, 60,000 establishments in +150 international locations, Shiji’s ReviewPro features the know-how, support, and schooling to empower hoteliers to be far better.

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Flexkeeping is the most thorough lodge housekeeping and staff collaboration software package. It automates day by day lodge functions from staff conversation, preventive servicing, and guest company supply to each day recurring tasks, checklists, and housekeeping schedules, optimizing day-to-day operations by up to 40%. Flexkeeping is best recognised for its comprehensive established of housekeeping automation tools, a finest-in-class consumer interface, and a effective management reporting system.

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