Shiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up

integration ReviewPro and hotelkit

Partnership between hotelkit and Shiji’s ReviewPro permits hoteliers to generate operational excellence.  

7th of April 2022, Barcelona: Shiji’s ReviewPro, the primary Visitor Encounter Platform for hospitality, and the hotel operations platform hotelkit, now integrate to streamline operations for hoteliers handling guest feed-back. The integration aims to simplify the working day-to-working day processes of clientele making use of both of those platforms by offering a seamless two-way relationship concerning the remedies.

Hoteliers employing both solutions will be notified of visitor feedback coming in by means of the ReviewPro Visitor Experience Platform immediately on their hotelkit dashboard. This allows common buyers to offer prompt resolution to guest requires. The integration functions in two means so that the standing of responsibilities – whether or not they are solved or not – will normally be up-to-date on both of those platforms in serious-time, supporting administration reaction strategies and other business enterprise KPIs.

“The integration concerning Shiji’s ReviewPro and hotelkit aims to make your existence much easier, as a hotelier. Anytime a housekeeping , a upkeep or a place company ask for is designed on the ReviewPro system, it will display up ideal in your hotekit notifications. You can even come to a decision who in your lodge will acquire this ask for. Position updates are proven concurrently in both of those methods. Interaction has in no way been easier! And your company will enjoy the benefits.” Marie-Theres Rainer, Merchandise Supervisor hotelkit GmbH

“Guests now hope quick responses and rapidly resolution. To travel operational effectiveness, we need to lower system switching and be certain that details flows seamlessly. Any ask for, overview, or study response that necessitates action now appears on each the hotelkit platform, and the ReviewPro Visitor Practical experience Platform for rapid resolution or response, increasing your functions but a lot more importantly your guests’ encounter.” Michael Kessler, CEO at ReviewPro.

Advantages of Shiji’s ReviewPro and hotelkit Integration

The integration is effective for each hoteliers and friends by tackling the concern of managing various platforms and knowledge silos, when also driving operational excellence. Some most important advantages of the integration are:

  • Unified to-do checklist for more rapidly motion – Motivate quick action by unifying to-do lists from the chatbot and other sources on to a single solitary site, so no requests get seemed more than.
  • Automatic scenario development for opinions, study responses, and messaging – all visitor requests, issues, or queries induce circumstance creation seen on both of those platforms.
  • Supports your visitor messaging approach – Visitor requests will be collected by the chatbot, including vital details that is collected via natural human conversation, so no require to manually log information or ask the guest for extra facts.
  • Less system switching – Information travels seamlessly from 1 system to a different and again all over again, so there is no will need for your group to control various logins for their day-to-day responsibilities.
  • Resolution analytics – thanks to the two-way integration, the ReviewPro analytics web page is updated with functionality information on how lots of duties were produced, if they ended up closed on time, by whom, etcetera., averting avoidable info silos.

Purchasers who want to know extra about Shiji’s ReviewPro and hotelkit integration need to have to get in touch with their account supervisor for far more information.


ReviewPro, a Shiji Group brand, provides more than a ten years of knowledge and expenditure in innovation to be certain we continue to be the benchmark in the hospitality marketplace. Our cloud-dependent Guest Working experience Platform involves Resort Popularity, Visitor Surveys, Situation Management, and Messaging Automation. Shiji’s ReviewPro owns the business-regular on-line status score, the Global Critique Index™️ (GRI), a propriety algorithm based mostly on assessment information collected from +175 OTAs and evaluate web-sites in +45 languages. With above, 60,000 institutions in +150 countries, Shiji’s ReviewPro provides the know-how, support, and education to empower hoteliers to be far better.

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With the lodge operations system hotelkit, additional than 2,000 lodge teams around the world handle their day by day perform routine. The option for collaboration, housekeeping and facility administration connects the overall crew, increases inner communication and simplifies daily workflows. Offering fantastic services has under no circumstances been a lot easier and now hoteliers can spend much more time performing what they do best: producing their attendees delighted.

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